Lamiz Coffee Order Processing and Delivery Policy
A working day is defined as Saturday to Thursday each week, excluding official public holidays in Iran. All orders placed during working days, as well as on the first day after a holiday, will be processed. Lamiz Coffee allows customers to place orders 24/7, seven days a week.
All orders submitted on the Lamiz Coffee website are queued for processing via a proforma invoice sent by email and reported to the central warehouse for preparation and packaging. Lamiz Coffee makes every effort to ensure timely and accurate processing and delivery of all orders. However, if a product is out of stock, Lamiz Coffee reserves the right to cancel the order or refund the payment, even after the customer has placed the order.
In case of any issue during final processing of the shopping cart, such as product unavailability, the paid amount will be refunded to the customer’s account within 72 working hours.
Lamiz Coffee reserves the right to pause or stop accepting new orders without prior notice. All orders placed before such a pause will still be processed and delivered. Lamiz Coffee also reserves the right to suspend sales of all or part of its products for any reason, such as product shortage, without prior notice.
In the event of any pricing errors on the Lamiz Coffee website, Lamiz Coffee reserves the right to invalidate any affected orders. Payments received will be promptly refunded to the customer’s account, and by using the Lamiz Coffee website, the customer acknowledges and accepts this policy.
Customers must complete the order form with accurate and complete information. Orders with incomplete or incorrect information cannot be tracked or delivered. Customers may provide the name, address, and phone number of another person for order delivery. If the order has been prepaid, the recipient must present an identification card upon receiving the order.
All orders are shipped via Tipax (cash on delivery), and the shipping cost is calculated based on Tipax’s official rates.
Orders are prepared and dispatched within 2 to 5 business days after being placed and confirmed.
Important Notes:
Orders shipped through Tipax will be delivered within 2 to 5 business days.
To avoid any delivery delays, please make sure to provide your full address and 10-digit postal code when placing your order.
Lamiz Coffee always strives to ensure that all orders are delivered to customers across the country in perfect condition and without any damage. Due to the secure and standard packaging of all shipments, once the package is handed over to Tipax and the tracking number is issued (displayed in your cart and notified via SMS), any possible incident during transportation and delivery is the responsibility of the shipping company.
Lamiz Coffee will compensate for damages only after confirmation by the shipping company, in order to facilitate the follow-up process for the customer.
Important Notes:
Any damages caused during transportation must be reported within 24 business hours after receiving the order to Lamiz Coffee’s after-sales service.
The damaged product, along with the official report from the shipping company, all accessories, and the invoice, must be sent to Lamiz Coffee’s after-sales service department.
The email address and phone number registered in the customer’s profile are considered the only verified contact information, and all communications and responses from the company will be carried out through these channels.
There is no cash on delivery option for orders.
To place a bulk order, please contact the Sales Department at 021-54429000 (ext. 111) or via mobile at 0912-915-0400.
All terms and conditions are enforceable under normal circumstances, and Lamiz Coffee assumes no responsibility in the event of any force majeure.
Lamiz Coffee is committed to protecting users’ privacy. If you observe any violations, please report them to us through the official communication channels provided.
Lamiz Coffee always strives to ensure that all orders are delivered to customers intact and without damage across the country.
If you notice any defect or damage in the product’s physical packaging, contact Lamiz Coffee Support within 24 hours of delivery. Keep the original packaging and do not dispose of it.
This service is only available if the original product packaging and invoice are presented. Contact the Sales Department at 021-54429000 (ext. 111). Clear documentation will be required to confirm your request.
Do not send any product back without prior coordination with Lamiz Coffee’s Sales Department.
If the defect, physical discrepancy, or visible damage is confirmed by Lamiz Coffee specialists, the return costs will be reimbursed.
Once the returned product reaches Lamiz Coffee, specialists will review it according to the reason for the return. If the issue is confirmed to be Lamiz Coffee’s responsibility, the return is finalized, and the amount paid by the customer will be refunded to the bank account used for the original purchase.
Important Notes:
Refunds can only be made to the bank account used for the purchase; Lamiz Coffee cannot transfer funds to another account.
No additional labels or writing should be on the product packaging.
Yes, if you are not fully satisfied with the product you received, you can inform our baristas, and they will be happy to replace it for you. Our responsibility is to serve and provide high-quality products.
